Outpost X24 Heat Deflector Stainless Steel for X and Y Series Fire Pits with Outpost Rod

This policy applies to all purchases made through our official website, vketing.com, and covers our handmade bohemian-style wall decor, table decor, and storage & organization products.

1. 30-Day Return Window

You may request a return within 30 calendar days from the date of delivery.

2. Return Conditions

To be eligible for a return, items must be unused, undamaged, unwashed, and in their original packaging with all tags and protective materials attached. 

Items that have been assembled, altered, cleaned, or show signs of wear may not be accepted.

We do not charge a restocking fee for returned items.

3. Proof of Purchase

A valid order number or order confirmation email is required for all return requests.

4. Return Shipping Costs

If a return is due to our error — for example, shipping the wrong item, missing parts, or a manufacturing defect — we will cover the return shipping costs and refund any original shipping fees paid.

If a return is for personal reasons — such as a change of mind, color preference, or ordering the wrong item — you are responsible for return shipping costs. Original shipping fees are non-refundable in this case.

5. Non-Returnable Items

We cannot accept returns for:

Items requested after the 30-day return window.

Items that have been used, washed, cleaned, assembled, altered, or are not in their original condition.

Items damaged due to customer mishandling, improper storage, or failure to follow care instructions.

Items returned without proof of purchase.

Custom or personalized items, unless they arrive damaged or defective.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos or videos showing the item and the packaging.

Once we review the evidence, we will offer one of the following at no additional cost to you:

A free replacement, or A full refund

In most cases, you will not be required to return the damaged or defective item.

If the package is visibly damaged upon arrival, please keep all original packaging and, if possible, note the damage with the carrier before contacting us.

7. How to Request a Return

Email our customer service team at service@vketing.com with:

Your order number
The item(s) you wish to return
A brief description of the reason for return

We will respond within 1–2 business days. 

If your return is approved, we will provide the return address and detailed packaging instructions. Please do not ship items back before receiving return authorization.

8. Packaging Guidelines

Please reuse the original packaging and protective materials whenever possible. Make sure the item is securely wrapped to prevent movement during shipping.

We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.

9. Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 7 business days. You will receive a confirmation email once the refund has been initiated.

10. Refund Method

Refunds will be issued to the original payment method. Depending on your bank or card issuer, additional processing time may be required before the funds appear in your account.

11. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item following the return process above, and place a new order for the desired item.

12. Order Cancellation

You may cancel an order within 24 hours of purchase if it has not yet been shipped. Once an order has been dispatched, it cannot be canceled.

To request a cancellation, please email service@vketing.com.

13. Handmade Product Variation

Please note that our products are handmade and may have slight variations in color, size, texture, or pattern. These variations are a natural part of handmade items and are not considered defects.

14. Contact Us / Return Address

For any questions about returns or refunds, please contact:

Email: service@vketing.com
Return Address: 724 LILAC DR, LOS OSOS, CA 93402, US